How to Cancel or Switch Internet Provider
Switching internet providers is less painful when you confirm the new service before cancelling the old one and understand equipment return rules.
Do not cancel too early
Confirm installation date, equipment delivery and activation details for the new provider before shutting off the old service.
Ask about equipment
Return windows, shipping labels, modem/router serial numbers and missing equipment fees can matter.
Watch billing overlap
Some overlap may be worth it to avoid losing internet during work, school, remote meetings or move-in week.
Quick checklist
Exact address Confirm the civic address and unit number, not only the city or postal code.
Connection type Fibre, cable, DSL, fixed wireless, mobile home internet and satellite perform differently.
Total cost Compare promo price, regular price, equipment, installation and cancellation rules.
Use case Streaming, work, school, gaming, cottage use and business needs can require different service assumptions.